Paypal e-checks must clear before items will be shipped. In stock orders are shipped in 2 to 3 days, Monday - Friday, excluding national holidays. We ship from Olathe, KS to anywhere in the United States, Alaska, Hawaii, Canada and most international countries. Please contact us for an international shipping quote. Standard shipping is USPS First Class/Priority Mail. The Soft Landing accepts returns of most unused merchandise when the item is returned within 30 days of receipt and is accompanied by a Return Authorization (RA) number and all of its original packaging, parts, instructions, and accessories. Except in the case of items that are not resalable for hygienic reasons, we will refund 100% of your product purchase price. Shipping & Handling charges are not refundable.